Refund Policy

At Eternum Club, your satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.

1. If Your Product Arrives With an Issue (Defective, Damaged, or Incorrect)

We sincerely apologize if your order did not arrive in perfect condition. To resolve the issue as quickly and conveniently as possible, we offer two options:

• Option 1: Quick Resolution (Keep the Item + Store Credit)
  For your convenience, you may choose to keep the product, and we will issue store credit for the full purchase amount. This credit can be used toward any other item in our store or to place the same order again, without the need to return the item.
• Option 2: Full Refund or Replacement
  If you prefer, we can arrange a replacement with a new, identical product or issue a full refund to your original payment method. In this case, we will provide instructions for returning the item.

To begin this process, email us at support@eternumclub.com with your order number and a photo or video clearly showing the issue.

2. If You Change Your Mind (Standard Returns)

You have 14 calendar days from the date your order is marked as delivered to request a return.

Conditions for standard returns:

• The item must be unused, show no signs of wear, and be in the same condition in which you received it.
• It must be returned in its original packaging with all tags attached.
• Proof of purchase or the order number is required.

How to Start a Return

1. Initial Contact Is Required: Email us at support@horonclub.com to begin your return request. Include your order number and the reason for the return.
2. Wait for Approval: Our team will respond with approval and return instructions. Important: Returns sent without prior approval by email will not be accepted or refunded.

3. Return Address, if applicable:

   500 NW 102
   Albuquerque, NM 87102
   United States

Final Sale Items

Items purchased on sale, as part of discounted bundles, or during promotional campaigns may be subject to restrictions on change-of-mind returns. However, this policy does not affect your statutory rights. If a promotional item arrives defective or damaged, it remains fully eligible for the resolution options described in Section 1.

Refund Processing

Once your return has been received and inspected, we will email you to notify you whether your refund has been approved or declined. If approved, the refund will be processed and automatically applied to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at support@eternumclub.com.

Abuse Prevention

We monitor return activity to prevent abuse. Frequent returns, items returned with signs of use, or false claims may result in restrictions on future purchases and, when necessary, legal action.